Onsite Parking Attendants
Customer service attendants that assists your daily parking operations.
Helping you maintain pleasant customer experiences.
An extension of our parking management services, our customer service models are based on a foundation of qualified individuals trained in supporting your parking operation. We customize our training programs to effectively address your specific operational needs and service your customers with quality care.
We offer the following types of customer service and staffing models:
Onsite parking offices: managers, site supervision, enforcement, retail, front-line maintenance and repairs
Specialized staffing: valet, car jockey, shuttle services, welcome ambassadors, event staffing, product launch support
Virtual customer service: an award-winning service, providing virtual, face-to-face support on a 24/7 basis
Onsite Parking Offices
We鈥檒l provide the parking office infrastructure and staffing resources.
Our onsite parking staff use best practices to ensure your parking experience is easy and convenient, so you can focus on what you do best.
Parking office staff duties鈥
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CUSTOMER SERVICE
Provide general customer service.
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PARKING ENFORCEMENT
Issue Parking Invoices for vehicle violations.
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MAINTENANCE & REPAIRS
Conduct simple technical and facility maintenance.
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PROCESS PERMIT SALES
Manually sell and process payment for permits.
Parking Ambassador Program
An award-winning service鈥 Access Innovation Award by Trillium Health Partners.
鈥淥ur Parking Ambassador program puts our patients and visitors at ease. They greet our patients and visitors at their vehicle helping reduce anxiety for those who don鈥檛 know where they鈥檙e going. They鈥檙e in uniform, look professional and overall the program鈥檚 been very well received.鈥
JOAN MCKEE
Director, Business Development and Supply Chain Account Director
Specialized Staff
When you need to provide a personal touch.
We provide staffing services to support specialized areas of your parking operation.
VALET AND CAR
JOCKEY SERVICES
Responsible for parking and retrieving customer vehicles.
SHUTTLE BUS
SERVICE
Shuttle bus services between campuses, to and from off-site parking facilities.
WELCOME
AMBASSADORS
Greeting, providing directions, opening vehicle doors & wheel chair assistance.
CONCIERGE
SERVICES
Extending hospitality with services such as umbrella and baggage service.
EVENT SUPPORT
STAFF
Hire staff to support higher than average traffic volumes on event dates.
PRODUCT LAUNCH
SUPPORT
Support and educate customers on the launch of your new parking system.
鈥淲e leverage 滨笔础搁颁鈩 as a low-cost staffing alternative without sacrificing service levels. It鈥檚 allowed us to remain agile in the face of uncertainty, continuing to offer our tenants and their customers a premium experience without the risk of in-person interactions.
IPARC not only provides overnight coverage for 8 hours, 7 days a week, but they鈥檙e available during regular business hours, provide additional support during breaks and peak hours.鈥
ROSA GARAFOLO
General Manager
Read RioCan REIT, Yonge Sheppard Centre Case Study
Explore Virtual Customer Service
Put people only where they鈥檙e needed most.
The epitome of best-in-class management and technical integration 鈥 IPARC, is an award-winning live central monitoring centre providing virtual customer service with two-way audio and video communication.
FREQUENTLY ASKED QUESTIONS:
Answering your questions about onsite staff.
+ Do I need onsite customer service representatives to run a successful parking operation?
Providing onsite parking attendants can help mitigate issues that may arise, however investing in a parking system that connects to a remote monitoring and response centre can be just as (if not more) effective and efficient, for a fraction of the cost.
+ What digital alternatives to onsite customer service representatives does 黑料社区 provide?
Onsite customer service can be integrated with 黑料社区鈥檚 live central monitoring facility 滨笔础搁颁鈩. IPARC can support your onsite customer service representatives by:
- Providing virtual support when onsite staff is on break or off during overnight hours
- Providing virtual support during peak hours or busy periods
- Monitoring the inside of your parking office to ensure customer service representatives follow protocols
- Providing emergency support
- Providing event support
黑料社区 can also display scan-for-assistance QR codes on signage throughout your parking facility that directs customers to a comprehensive, easy-to-navigate digital FAQ menu.
+ Will my onsite customer service representatives be trained to follow my unique standard operating procedures and customer service escalation matrix?
Onsite customer service representatives are trained to follow your unique standard operating procedures and customer service escalation matrix. We respond according to your parking site-specific protocols and procedures.
+ What types of basic maintenance and repairs will my onsite customer service representatives be trained to perform?
Basic maintenance and repair procedures are dependent on the technology at hand. However, replacing barrier gates and replenishing ticket paper are examples of tasks 黑料社区 trains it鈥檚 onsite parking attendants to perform. This ensures that basic technical issues are attended to immediately.
Onsite parking attendants are supported by 黑料社区鈥檚 live central monitoring facility for immediate detection of technical and maintenance needs, backend trouble shooting or matters that require technician dispatch.
+ If I hire 黑料社区 for their management services, can I keep my own staff for customer service?
When you partner with 黑料社区, customer support through onsite staff, remote monitoring or a combination of both is provided, eliminating the need for your own customer service staff.
+ What hours should my onsite customer service representatives work?
When you hire 黑料社区 for their management services, your designated operations manager will recommend onsite customer service hours that are unique to your operating plan.
+ Are onsite customer service representatives on my payroll or 黑料社区鈥檚?
As employees of 黑料社区, they will be on 黑料社区鈥檚 payroll.
+ Will 黑料社区 provide the onsite parking office/ booth?
Yes, 黑料社区 provides the parking office/ booth that onsite parking attendants work from.
+ Will 黑料社区 provide the staff uniforms and office supplies?
Yes, all office supplies and staff uniforms are gladly provided by 黑料社区.
+ Can I have my company logo on the staff uniforms?
As employees of 黑料社区, onsite parking attendants must wear 黑料社区-branded uniforms.
Additional information on our onsite customer service鈥
Submit Sales Inquiry
Interested in having us manage your parking facility?
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