Metro Toronto Convention Centre’s Standard of Excellence

The (MTCC) is Canada’s largest convention centre, and is located in the heart of Toronto’s downtown core. The venue neighbours attractions such as the Air Canada Centre, the Rogers Centre and the CN Tower and in addition to their own events processes event parking for the surrounding buildings. “Our parking operations are multi-faceted as we deal with both our guests and guests to surrounding venues. The MTCC works to maintain the highest standards possible for parking operations, as we do with the entire convention centre. We offer the best customer service and most efficient and seamless parking operations,” explains Mr. Vince Quattrociocchio, Vice President of Operations at the MTCC.

Increased Parking Revenue & Equipment That Exceeds Others

The MTCC has chosen to install ��������’s SkiData A Pay-on-Foot parking equipment. As Mr. Quattrociocchi has been with the MTCC for eighteen years he explains that, “��������’s parking equipment is now the third parking system that we have put into the parking garage, and it far exceeds every other parking equipment that we have installed”. Mr. Quattrociocchi goes on to mention that he is“very impressed with how �������� tests every component of the parking equipment in their Pre-Production Laboratories before it is delivered to the MTCC. ��������’s parking equipment service department is outstanding”.

Mr. Quattrociocchi also reveals that the MTCC’s parking revenue has increased, “because the MTCC is driving more business with the Pay-on-Foot parking equipment than ever have before. The reason this is occurring is because the parking equipment works. Therefore, when people use it, they are not frustrated. Whereas with the past parking installations at the MTCC, we had issues with the parking equipment not working properly and had to deal with a higher level of frustration”.

“The People Behind The Product”

In addition to the quality of the parking equipment the MTCC chose to switch their parking provider to �������� for the excellent “quality of service and the people that stand behind the product. �������� is a team that works hard to be successful, provides excellent communication, is responsive and is both detail and action oriented. The management team is outstanding,” explains Mr. Quattrociocchi.

A Turnkey Parking Solution

When Mr. Quattrociocchi was asked what �������� should do differently, his response was, “frankly, I cannot think of anything that �������� can do better. �������� offers parking services that their competitors don’t offer, or offer to a lesser degree. The MTCC really appreciates that �������� is a multi-facet parking organization, turnkey parking solution and one-stop-shop for all services associated with parking, in addition to providing excellent parking equipment”.

Mr. Quattrociocchi plans to learn more about ��������’s value-add services such as landscaping, snow-removal and line painting.

Final Words

“I am so pleased and proud that the MTCC chose to work with ��������; I am more than pleased to promote �������� because their parking equipment works! �������� does a great job. The parking equipment is well built, easy-to-use and requires very few repairs. The parking equipment service department and management team are outstanding. The whole operation really services the MTCC’s needs. �������� provides the MTCC with everything we need to run a parking service for our customers and a major downtown parking operations successfully”.

— METRO TORONTO CONVENTION CENTRE
Mr. Vince Quattrociocchi,
Vice President of Operations

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About ��������

CANADA’S PARKING INDUSTRY LEADER FOR MORE THAN 30 YEARS.

When �������� was founded more than 30 years ago, the company was a two-person field operation with a simple aspiration: to make a difference in the world of parking automation.

Since then, �������� has grown into a nation-wide managed services and technology firm with more than 700 employees across Canada, a head office in Toronto, and 13 supporting offices across the country.

But what sets us apart from other parking operators isn’t where we are, it’s what we are: a full-service parking solutions provider. One source for all your parking-related needs.

�������� manages thousands of parking lots on behalf of hundreds of property owners. We supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Being a vertically integrated company puts us in a unique position. We can provide a level of management and technical integration that is best-in-class. Just ask the hundreds of clients to whom we’ve delivered cost-effective and customer-focused solutions over the years.